SOLVPRO SERVICE™
Because we appreciate your business and want to provide you with the highest level of service possible, we have developed the SOLVPRO SERVICE™ quality program. In addition to our superior field service, our skilled technicians perform 24 additional services on every service call at no additional charge.
- Professional, well-tenured, field service employee technicians experienced with most makes and models of ATMs
- First (FLM) and Second (SLM) Line Maintenance options
- Nationwide service coverage
- Over 100 major metropolitan areas serviced
- 24/7/365 online service call management tools
On-Demand Field Technical Service
On-demand field technical service customers pay a flat fee each time the ATM or Kiosk requires a service call. This per event flat fee service covers labor charges only. The per event flat fee invoice for on-demand field technical service creates simple, predictable pricing and eases invoicing to your customers.Contract Field Technical Service
Customers who prefer the ultimate piece of mind can select Solvport's monthly service contracts. Simply select one of the monthly fixed-cost service contract options including parts and labor and we do the rest. Our flexible contract options allow you to tailor your service coverage to meet the unique demands of each ATM location. Additionally, you can easily add ATMs to your master service agreement by calling us at 1-877-349-4286 or emailing us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .
Installations and Re-Programs
Our professional dispatch department will work with you to streamline the installation process from start to finish including:
- Pre-installation coordination with merchant location
- Custom technical installation checklist for each processor, make and model
- On-site customer training and documentation
- Instant access to photos and documentation for every installation upon completion
SOLVPRO 24 Point Service Checklist
In addition to any repair work performed by our expert field service technicians, they will, while they are at your ATM or kiosk, complete the following 24 point service checklist at no additional cost:
- Clean ATM exterior
- Inspect phone cord
- Inspect power cord
- Inspect printer
- Inspect card reader
- Note broken or damaged parts not vital to ATM function:
- Topper
- Control panel
- Fascia
- Keypad buttons
- Decals
- Vacuum interior of vault
- Clean pick rollers
- Dust dispenser with compressed air
- Clean optical sensors
- Clean and inspect feed belts
- Re-seat cables
- ATM diagnostics
- Test dispenser
- Purge dispenser
- Test card reader
- Test printer
- Perform balance inquiry
- Adjust display contrast
- Note devices near the ATM that could interfere with operation